AUSTRALIA LIMITED WARRANTY
This warranty covers defects in materials and workmanship of products manufactured, sold or certified by Roborock Technology (Australia) Pty Ltd which were purchased and used in Australia.
The warranty covered 12 months from the date of purchase of the product (24 months for S7maxv Ultra, S8 Plus, S8 Pro Ultra, Q Revo).
The benefits provided under this limited warranty are in addition to other rights and remedies provided under Australian consumer law.
During the limited warranty period Roborock Technology (Australia) Pty Ltd will repair or replace, at its option, products that manifest defects in material or workmanship. To request warranty service within Australia you need to call 1800 400 123 or send an email to email@example.com to apply for a case number first; you can then return the faulty product to our service centre.
You will be responsible for shipping charges, insurance, and other transportation - related expenses incurred in claiming the warranty from Roborock Technology (Australia) Pty Ltd. we are not responsible for any loss or damage during shipping.
If you return out-of-warranty products or products under warranty that are determined not to conform to this warranty, you will be responsible for assessment fee and other transportation-related expenses.
WHAT IS NOT COVERED BY THE LIMITED WARRANTY?
All device assessed to have related cause below will not be covered under limited warranty. However, can be repaired with a service fee:
To the extent permitted by Roborock Technology (Australia) Pty Ltd is not liable for any special, indirect, or consequential loss or damage.
To make a claim you will need to provide your proof of purchase in the form of a valid receipt that displays the date and place of purchase. Provide the SN which can be found from your product or the packaging, e.g. R14OCS25100380