Contact us

Australia Office

Unit 1, 22 Lexington Drive
Bella Vista NSW 2153 Australia

Beijing Office

010-53241660
Room 6003, Building C, Baosheng Plaza,
NO. 8 Heiquan Road, Haidian District, Beijing

Shenzhen Office

0755-22674957
13F, Building C2, Nanshan iPark, Nanshan District,
Shenzhen

Order Enquiry (when purchased from Subemo Pty Ltd)
customerservice@roborockstore.com.au
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Technical Question, Warranty & Repair Services (09:30 - 17:30 AEST)
service@roborock-technology.com.au
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Technical Question, Warranty & Repair Services (09:30 - 17:30  AEST)
1800 400 123

Please note the phone number is for technical support ONLY. If you would like to enquire about your order or sales, please email Subemo Pty Ltd at customerservice@roborockstore.com.au as the technical support team does not handle these enquiries. Otherwise, please contact the reseller you purchased your Roborock from.