Support – Roborock Australia

Buyer beware: When purchasing Roborock products from unauthorised retailer's your warranty will not be valid. Furthermore, the Roborock app may not work.

Deselect "Roborock Product and Service Updates" in app settings to stop receving these updates.

Roborock Support

Australian After Sales and Warranty Help

Service & Warranty

Your Roborock vacuum is built to last. However, we also offer a comprehensive warranty should anything go wrong. To request a warranty claim, please email

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General Enquiry

Technical Question, Warranty & Repair Services (09:30 - 17:30 AEST)
+61 1800 413 621

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Customer Care

Roborock Head Office (Australia)
Unit 2, 28 Martha Street, Clyde 2142.